Cancellation & Refund Policy
Effective Date: 2025-12-06
Thank you for shopping with Iraivi Boutique. We aim to deliver the best quality products and a smooth shopping experience. Please review our Cancellation & Refund Policy below.
1. Order Cancellation Before Shipping
- You may cancel your order before it is shipped.
- To request cancellation, contact us at [Your Email / Phone] with your Order ID.
- Orders cancelled before dispatch will be refunded in full.
2. Cancellation / Return After Shipping
If your order has already been shipped or delivered, the following rules apply:
| Situation | What You Can Do |
|---|---|
| Product is damaged, defective, or does not match the description | Request a return, refund, or exchange within 48 hours of delivery (with photo/video proof). |
| You changed your mind / wrong size or color | Return may be accepted if the product is unused, unwashed, unworn, and in original packaging within [X days]. |
| Customized or made-to-order items | Not eligible for return except for damage or defects. |
3. Return Eligibility
- Product must be unused, unworn, unwashed, unaltered.
- Original tags, packaging, and invoice must be included.
- Valid Order ID must be provided.
4. Return Process
- Contact us at [Your Email / Phone] within the eligible time limit, with photos or videos (if applicable).
- If approved, we will provide return instructions and address.
- Customer must pay return shipping cost unless the product is defective or wrong.
- Refund/exchange will be processed after product inspection.
5. Refund Timelines
- Refunds will be made to the original payment method or as store credit.
- Processing time: 3–7 business days after receiving the returned item.
6. Order Cancellation by Iraivi Boutique
We may cancel an order due to:
- Pricing errors
- Out-of-stock products
- Payment verification issues
- Fraudulent or suspicious activity
In such cases, you will be notified and fully refunded.
7. Non-Returnable Items
- Customized or personalized sarees/products
- Final sale, clearance, or discounted items
- Used, washed, or altered garments
8. Contact Information
If you have questions regarding cancellations or refunds:
Email: iraiviboutique@gmail.com
Phone/WhatsApp: 9874563210
Address: iraiviboutique
We will respond within 48 hours and aim to resolve all issues at the earliest.
By placing an order on Iraivi Boutique, you agree to this Cancellation & Refund Policy.